1. Who We Are

StorylineLearning.ca is a boutique eLearning development studio operated as a sole proprietorship based in Ottawa, Ontario, Canada. For privacy inquiries, the designated privacy contact is:

• Name: [Your Name], StorylineLearning.ca
• Email: hello@storylinelearning.ca
• Address: Ottawa, Ontario, Canada

2. Information We Collect

We collect personal information only when you voluntarily provide it through our website. This may include:

Information you provide directly:

• Name and job title
• Email address and phone number
• Organization name and size
• Project details, timelines, and budget information submitted through our contact or onboarding forms
• Any information included in messages you send to us

Information collected automatically:

• Browser type and device information (collected through analytics tools, if enabled)
• Pages visited and time spent on our website
• Referring website
• IP address (anonymized where possible)

We do not collect sensitive personal information such as financial data, government ID numbers, or health information.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your inquiry or message within the timeframe stated on our website
• To prepare proposals, scoping documents, and project quotes
• To deliver contracted eLearning development services
• To communicate about your project, including status updates and deliverables
• To send you information about our services if you have expressly consented (CASL)
• To improve our website and services through aggregated, anonymized analytics

We will not use your information for any purpose other than those listed above without your explicit consent.

4. Commercial Electronic Messages (CASL)

In compliance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (such as promotional emails or newsletters) if:

• You have given us express consent (e.g., opted in through a form), or
• We have implied consent based on an existing business relationship (e.g., you have engaged our services within the past two years)

Every commercial message we send will include a clear and easy way to unsubscribe. We will process unsubscribe requests within 10 business days.

Transactional messages — such as replies to your inquiry, project updates, and delivery confirmations — are not subject to CASL consent requirements.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our business (e.g., Formspree for form submissions, Calendly for scheduling). These providers process your data only as necessary to provide their service and are bound by their own privacy policies.
• Legal requirements: If required by applicable law, regulation, or legal process.
• Your consent: With your explicit permission for any other purpose.

6. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected:

• Inquiry and contact form submissions: retained for 12 months from the date of submission, or until the project is complete, whichever is longer
• Client project records: retained for 7 years in accordance with standard Canadian business record-keeping requirements
• Unsubscribe requests: retained indefinitely to prevent future inadvertent contact

7. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Request deletion of your information, where no legal obligation requires us to retain it
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at hello@storylinelearning.ca. We will respond within 30 days.

8. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymized data about your browsing behaviour. No personally identifying information is collected through cookies without your knowledge.

You may disable cookies through your browser settings at any time. Doing so may affect some functionality of the website.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. Our website is served over HTTPS. Form submissions are processed through Formspree, which employs industry-standard security practices.

No method of data transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (such as LinkedIn or Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated privacy officer:

You also have the right to contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 if you have concerns about how your information is being handled.